Solved License Question

[bitwiz]

I'm interested in pulling call data through either the CRM integrations or I see there's also a direct database connection in Data Connectors. I've tried a CRM template but the variable for call recording data seems like it's not producing right now. I've been able to retrieve basic call data - name, time, etc. Must we have the 16SC license to be able to retrieve call recordings? If I upgrade to 16SC, will it be available to the CRM template in addition to the data connector? Both I hope?

 

[edossantos_sipcaller]

Can you describe in detail what you need to do? Then we can suggest the best way to do it. The CRM template doesn't seem the appropriate solution from what I understand. It's not designed to send call data to your CRM, even if some calls will be sent (when a contact is matched).

 

[bitwiz]

I have a third party provider that needs all call data to produce activity reports and to archive conversations for my client. Other phone systems just use a CRM integration to send the data so I was hoping 3CX could do the same.

I really just wanted to find out about the licensing before I go and purchase the upgrade, whether or not it will enable call recordings over the CRM connection since it seems to be restricted on the Data Connector screen.

Right now I've got all the data I need being sent, except the recording for the call.

Could someone confirm the licensing?

 

[Evolute IT]

I have a third party provider that needs all call data to produce activity reports and to archive conversations for my client. Other phone systems just use a CRM integration to send the data so I was hoping 3CX could do the same.

I really just wanted to find out about the licensing before I go and purchase the upgrade, whether or not it will enable call recordings over the CRM connection since it seems to be restricted on the Data Connector screen.

Right now I've got all the data I need being sent, except the recording for the call.

Could someone confirm the licensing?

[RecordingUrl] and more are available. The documentation hasn't been updated in a while.

Check the blog post from this morning, and compare with other templates as well, specially the HubSpot one.

 

[bitwiz]

We've been using [RecordingUrl] and it's coming out empty. That's why I was wondering if it's a license issue?

 

[Evolute IT]

We've been using [RecordingUrl] and it's coming out empty. That's why I was wondering if it's a license issue?

Pro has it.

Obviously, the user needs to have recording enabled and an actual call. Not a voicemail and not just going to an IVR and hanging up.

 

[bitwiz]

Pro 8SC should work? Hm... Yes we have recording enabled and are interested in actual conversations, not VM or IVRs.

 

[bitwiz]

Wait, per-user... I only verified the global setting. Ah. I think that's the problem. Enabling on each user now.

 

[bitwiz]

Confirmed. It's working.