License renewal to clients

[joshuanair98]

Hi Team,

Is there a way to stop license renewal emails sent to clients?

Instead we would like it to our to our support email so we can stay on top of the renewals.

Can someone please direct me to where we can set this in the management console?

Any help will be highly appreciated.

Thanks,
Joshua.

 

[Evolute IT]

Partners get warnings from 60 days to 14 days in advance of the expiry.

After that, yes, the customer will get emails and even queue managers will get internal chat messages if the license is too close to expiry. This is to prevent customers from losing access to their systems because of bad partners not renewing early enough.

You can always set a different email on the license registration info, and get the emails somewhere else...

 

[AndreasC_3CX]

Thank you for posting in our forums. @Joshua Nair

@ConceptsWeb is correct but there is a slight difference in terms of the registration details comment although it is absolutely correct.
The registration details on a system will follow what is registered in your WebClient > Admin tab > Dashboard > License section > “License owner email”
or Management console > Settings > License > Registration details
That means that if you change the email address in the "Registration info" section, the owner of the subscription will now become that new email address.

If you are referring to changing the Root credentials or Admin email on the PBX, this is best done from the Management console > Security tab > Root credentials tab rather than transferring ownership of the subscription to a new email address.