Solved License unable to contact activation.3cx.com

[Nathan Perkins]

My license was about to expire, and when I select or try to access the license details from the console I get the error: "3cx failed to establish a TCP connection to activation.3cx.com. Ensure that the local or border firewalls are configured to allow outbound traffice to activation.3cx.com.

I am on 15.5.10244.4 and want to upgarde to 15.5.13103.5 but the license has now expired. I have renewed my license, but the system continues to fail to connect to get the updated license file.

Not sure what to do from here, hoping someone can help.
Nathan.

 

[tvdir]

3CX communicated via multiple channels (blog, newsletter, seperate email), that we all should upgrade to SP6 asap, since the had to renew sll certificates on the activation portal.
They clearly stated that renewals would fail after September 15th if we did not upgrade to SP6.

I guess the best thing you can do, is contact support.

 

[Nathan Perkins]

Thanks for that, I missed all the update emails. I have updated to SP6 and all is working fine. I should check my emails more regularly
Kind Regards
Nathan.

 

[YiannisH_3CX]

Glad to see the issue has been resolved and thank you for the update. For anyone else facing the same issue we have created an upgrade procedure to make the process easier.
https://www.3cx.com/blog/news/pbx-upgrade-update-6/