Limit number of inbound calls to an extension per day

[dlu22774]

is there a way we can set an ext from a queue to only 12 calls a day. we want our agents to get the most out of each call so if they only receive 12 calls they will make the most of those calls and we can ajust as the agent suceeds.

 

[VoIPTools]

There is no way to do that without building a custom application. But the idea would be to monitor the number of calls taken by the agent, and once they reach the limit we could automatically log them out of the queue. If that is something you would like to pursue, DM me directly.