Limit the number of calls when "Accept multiple calls" is checked?

[TotalTechTeam]

Is there any way to limit the number of calls when "Accept multiple calls" is checked? For licensing reasons, I want a phone to be able to accept two calls, just like normal POTS call-waiting, but not more than that. It can either give a busy signal or send to voicemail.

 

[StefanW]

a call in ringing is free, so dont worry about your SC in this moment. Only when the user takes the call it is "counted" vs your SC limit.

 

[TotalTechTeam]

But what if I don't want them to be able to take the call, and only send to voicemail? I'm worried people will take a call, put on hold, take a call, put on hold, take a call conference them all, etc.

 

[cobaltit]

Give them 2 line phones

 

[leejor]

Exactly. The set can only take as many calls, and place them easily, on hold, as you have line keys to ring. Beyond that they may get a call waiting tone (some sets may be configured otherwise), which they can ignore, and let the call go to voicemail.

If the person, at that set, is that busy (like a receptionist), then it is time to consider deploying a second person, to help deal with all those calls.

 

[StefanW]

Exactly. The set can only take as many calls, and place them easily, on hold, as you have line keys to ring. Beyond that they may get a call waiting tone (some sets may be configured otherwise), which they can ignore, and let the call go to voicemail.

If the person, at that set, is that busy (like a receptionist), then it is time to consider deploying a second person, to help deal with all those calls.

or add a Queue