Limited Access to Recordings – Request for Information

[samehJABRI]

Hi,

I’m reaching out to ask if it’s possible to grant a user access to view recordings only, without assigning any additional permissions.

I’ve tested this, and it seems that only the "Manager" role allows access to recordings. However, this role also provides other privileges that I don’t want to grant. I'm not sure how to work around this limitation.

Do you have any suggestions or recommended configurations that would allow this more restricted access?

Thank you in advance for your help.

Best regards,

 

[KyriacosS_3CX]

Hello,

For systems that support the Data Connectors especially in the upcoming update 7 the recording information will be available externally, and together with Remote Storage you can implement a simple clean access just to them.

Remote Storage can also be used more generally, but there will be the need for a little extra effort to correlate a recording with the matching call.

 

[VoIPTools]

The short answer is "No". However, you may want to take a look at our 3CX Recording Manager tool. We can provide granular access permissions to recordings with absolutely no rights to the 3CX management console at all.


I also encourage you to look at the extensive AI features we have added including our "Ask AI Anything" feature, agent and human scoring, and graphical reporting on agent scores over time. Lots of really useful features. I would offer that the need for a quality assurance team gone!