Hi everyone. First post.
I have spend a lot of time (and i mean a lot) trying to make this phone system work.
We purchased (i work as it manager for a transportation company with a lot of communication needs) a 3.1.2434.0 about 4 months ago (enterprise edition) and ever since i always have to deal with something that has to do with the phone system.
My problems have multiplied during the last 2 weeks (that was the time the system went to full production, i only wish i did not, and the traffic multiplied).
First of all. Lines get stuck. Doesn't matter if its the pstn, a hard or a soft sip phone. Any of them can get stuck any time. Period. Eveytime i log in the cocsole one or two lines are stuck. I searched the forum and i found a thread
http://www.3cx.com/forums/build-3790---extensions-and-line-still-stick-3889.html
that ends with the site admin saying :
"
We have identified this - the 'no action' on timeout does not disconnect the call and can be the cause of calls which remain in connected status. We are fixing it today, for upload tomorrow or else monday. This will not be requiring a re install but will be pushing up with the install updates function.
"
How do i get this update for my phone system? I presume that 3.1 is not an out of date product (within 4 months) and is still supported.
An other major problem is lines getting dropped. Mostly with external calls (both incoming and outgoing). My configuration is 3cx 3.1 on 2003 srv (1GB ram), brand new linksys POE swithes, and a patton 4960 with 1 e1 port. GXP2020 phones and a couple of soft ones (x-lite). There is no network problem. No packet loss during long pings (hours of pinging and with 1500 lenght packets) Any ideas on this issue will be much appreciated.
Thank you in advanced
Denis Mouzis
I have spend a lot of time (and i mean a lot) trying to make this phone system work.
We purchased (i work as it manager for a transportation company with a lot of communication needs) a 3.1.2434.0 about 4 months ago (enterprise edition) and ever since i always have to deal with something that has to do with the phone system.
My problems have multiplied during the last 2 weeks (that was the time the system went to full production, i only wish i did not, and the traffic multiplied).
First of all. Lines get stuck. Doesn't matter if its the pstn, a hard or a soft sip phone. Any of them can get stuck any time. Period. Eveytime i log in the cocsole one or two lines are stuck. I searched the forum and i found a thread
http://www.3cx.com/forums/build-3790---extensions-and-line-still-stick-3889.html
that ends with the site admin saying :
"
We have identified this - the 'no action' on timeout does not disconnect the call and can be the cause of calls which remain in connected status. We are fixing it today, for upload tomorrow or else monday. This will not be requiring a re install but will be pushing up with the install updates function.
"
How do i get this update for my phone system? I presume that 3.1 is not an out of date product (within 4 months) and is still supported.
An other major problem is lines getting dropped. Mostly with external calls (both incoming and outgoing). My configuration is 3cx 3.1 on 2003 srv (1GB ram), brand new linksys POE swithes, and a patton 4960 with 1 e1 port. GXP2020 phones and a couple of soft ones (x-lite). There is no network problem. No packet loss during long pings (hours of pinging and with 1500 lenght packets) Any ideas on this issue will be much appreciated.
Thank you in advanced
Denis Mouzis
nHangUp [CM104007] Call(2426): Call from Ext.624 to 2104145521 has been terminated by Ext.624; cause: CANCEL; from IP:192.168.0.79
