List in to Live Calls

[ServerCaseUK]

We have 3CX On-Premise, v16 running the Professional licence.

We have 3 members in a specific group called Sales. We have the record calls option for all staff. Most use the 3CX App for Windows.

I've followed guidance on the 3CX forums and I should be able to right click a person within the 3CX App and out of the options there should be a "Listen" option, but no matter what I try I cannot get this to appear. I've made the user who is trying this a Manager and enabled all options. I've also checked the Group these members are assigned to - all looks good.

All the other options appear when you right-click on the app, such as call options, but nothing about listening in. This is an important feature we want to give to our sales manager so he can listen in on live calls for members in his team for training purposes.

Any ideas please? Thanks.

 

[Saqqara]

Within the 3CX applicaton, switch to switchboard view (try manager view) - can you listen now.

 

[ServerCaseUK]

I've tried that, part of the online tutorials I've seen, but it doesn't give the Listen option when right clicking. I've tried it on a couple of machines, mine (with me set as a manager for that group with all permissions set) as well as the intended person who is going to use this Listen in feature, who is also a manager in that group with permissions set.

Perhaps something else needs enabling for this Listen feature to show?

 

[Saqqara]

The only place I have seen to set this up is within Group.

Check you check the extension -> rights and see if the settings are correct

 

[ServerCaseUK]

OK - I've taken some screenshots. One is the group rights, so I've got everything ticked for the Managers permissions.

The second screenshow is of the Rights tab for the individual Extension, in this case the sales manager who I want to listen to calls within his group.

 

[NicholasP_3CX]

You can listen in to an Active call from the switchboard. Not from the persons name. You will need to go to the screen which has the active calls to right click on the call and select Listen.


Slide 12 from Extension Groups and Rights Module (Intermediate)

 

[ServerCaseUK]

You can listen in to an Active call from the switchboard. Not from the persons name. You will need to go to the screen which has the active calls to right click on the call and select Listen.

View attachment 16216
Slide 12 from Extension Groups and Rights Module (Intermediate)

Thank you - This worked perfectly