Listen/Whisper/Barge In. Is is supported on Deskphones?

[George Ts]

Hello,
Based on some brief research i did, it seems that the answer to my question is no.
But if you could please confirm:
Can an extension perform the Listen/Whisper/Barge In services with a desk phone? For example, by dialing a feature access code?

Or are those features only available in 3cx clients?

Thank you in advance,
George

 

[ChrisC_3CX]

That is partially correct, the listen/whisper/barge-in features are only available via the 3CX Clients and there is no dial code to allow you to use them on an IP Phone, but you could use the 3CX Client in CTI/CSTA mode with an IP Phone and, hence, perform the barge-in/listen/whisper function via the client, but take the call on the IP Phone.

 

[George Ts]

Thanks for your prompt response. In any case, the answer is that a user cannot perform this operation without a 3cx client on their desktop.
It would be a more than nice to have functionality, as many users are picking their next PBX based on the functionalities of their old (current) one.
This Elastix user we are migrating to 3cx must now get used to using an app further to their well known IP phones. What are the chances that 3cx adds this capability using a dial code in the future?
This has already been brought up as an idea from what I saw.
Thank you,
George

 

[ChrisC_3CX]

For the time being there is no official information on whether this feature will ever be implemented or when so I do recommend upvoting the post in the ideas section if not done so already: https://www.3cx.com/community/threads/monitor-listen-in-using-desk-phone-only.61129/#post-325379