Solved Listen/Whisper show as Barge In

[Mpflanigan]

Web Client on Chrome. Pro Ver 16.0.655. When Listen or Whisper is selected the incoming shows as Barge In, not Listen or Whisper

 

[Evolute IT]

Web Client on Chrome. Pro Ver 16.0.655. When Listen or Whisper is selected the incoming shows as Barge In, not Listen or Whisper

But is it working as expected?

 

[Mpflanigan]

I expected it to show Listen or Whisper, so no. However It does function as expected with the option selected.

 

[Evolute IT]

I expected it to show Listen or Whisper, so no. However It does function as expected with the option selected.

Well, it works as expected. It just says the wrong thing, which is simply due to how the internal IVR calls you to connect you with the call. Same reason why PlayFile or SaveFile appear for prompts. It's just generic name.

 

[Mpflanigan]

I have had no issues with Play file or Save file. When I am playing any recording it is understood that I am playing a file. It is not understood that I am listening and it shows Barging in. It is confusing for users and not expected, and it is your opinion that it works as expected.

 

[Evolute IT]

I have had no issues with Play file or Save file. When I am playing any recording it is understood that I am playing a file. It is not understood that I am listening and it shows Barging in. It is confusing for users and not expected, and it is your opinion that it works as expected.

Well, whenever I used this feature, I never saw "Listen", always "Barge In" (or in an old beta, "BargeIn"(no space)), so I am not expecting this to be changed.

 

[NickD_3CX]

It's as @Frederick Marcoux said, regardless of the selection, you will always see the call coming from "Barge In", but if "Listen" was selected, you only get one-way audio.
This is because the same subsystem IVR handles both actions.