Listen, Whisper via Webclient Appears as Barge In

[Johnson Tan]

Currently, when "Listen / Barge in" was selected, the queue manager received the call with the display of "Barge In".
This might cause some confusion to the queue manager.
In the event that he want to whisper to the internal user but click on listen (without notice).
Internal user will not be able to hear the conversation of the manager.

Another scenario when manager want to whisper but accidentally click on barge in, the conversation between the queue manager will be heard for both party.

Can you please have a look for this?

 

[ChrisC_3CX]

As changing the caller Id for barge-in functionality is not currently possible, I recommend you go through our Ideas Section to see if anyone suggested anything similar so that you can upvote their post and help push it up the list. If you cannot find a similar feature request you might want to consider posting this yourself and hopefully it attracts enough attention.