Listening in from across the Atlantic on calls

[nigelmac]

I have a 5 user call centre set up in London.

I now have a requirement for a senior manager of the parent company in Canada to listen to calls in real time.

I dont mind a bit of lag from the distance (as the manager will only be listening)

Any ideas how easy this is to set up.....

The PCs are all Windows 7 Pro on a 2008 Server setup with Plantronics headsets

 

[KerryG]

If you have the call center edition license its just a mouse click away on MyPhone.