Solved Listening in to calls...

[uhs-roycruse]

Hi we want to enable monitoring of incoming or outgoing EXTERNAL calls but not allow the monitoring of internal calls.

ie a manager might want to listed to a call as theyve been made aware its a difficult customer or for training purposes etc. But we dont want the manager listening to internal staff to staff calls.
its the same logic as the record calls haveing an external calls only option.

Is there anyway to allow this - i can only see a single ON/OFF switch for monitoring of calls. with no options to only allowthe monitoring of external calls


is there a workaround or a hidden setting somewhere

 

[Saqqara]

'Barge in , listen or whisper' is all calls - internal and external. There is not setting to change this