Live Chat and Talk - Not Taking Ownership on Mobile App

[TeKNacion]

Hello,

We have Live Chat and Talk installed on a non-WordPress website and everything is working great. The only problem is that, although we can response to chats on the Android app, we cannot take ownership of any chats. This prevents the audio and video call icons to not display on the website. We can take ownership from the web client just fine. And, then will the audio and video icons show up on the website. We are running the latest version of the PBX and the mobile app.

 

[TeKNacion]

After further testing we've come to the conclusion that "Take Ownership" works on the mobile app only if there is more than 1 agent available in the queue. When there is only 1 agent available in the queue the only option available on the mobile app is "Transfer". There are two problems with this:

1. Why is "Transfer" available if there is only one agent "Available" in the queue?
2. Is the app assuming that, since this is the only agent "Available", this agent has "Ownership"?

So, is this a bug that should be reported. If so, where?

 

[Constantinos Constantinou]

Hello @TeKNacion and thank you for sharing with us.

Let us examine the case, and if it is needed, then we will proceed with the proper adjustments.