Live Chat Customizations

[jaywagener]

I'm curious regarding if any customizations are available on the Live Chat feature.
1. Is there any way to change the Live Chat wording on the popup? i.e. Simply changing the title to say "(Customer name) Chat" Instead of "Live Chat and Talk". 2. Is the schedule coming back to the Live Chat feature? Originally this was in the Wordpress plugin I believe.
3. With the schedule or if all agents are logged out, is there a way to delay the messages that come in after hours. Currently, even though the Live Chat window says all agents are offline, it still allows for a message to be left that gets sent tot he user/queue. It would be good to either disable chat afterhours or upon agent logout or to delay the message from going to an agent until they log back in.

I'm sure I have more but those are the biggest customizations that I would like to see available if they are not already.

Thanks!

 

[Dmitry Yurkin]

Hello, jaywagener,
1. In update 5 this caption will disappear and some new customization options will be added;
2,3 -- I noted. In update 5 you can customize this message.
About delay -- when agent log back in, he will see these messages. Why you need delay for it?

 

[jaywagener]

Dmitry, thanks for the reply. I guess "delay" is a poor wording for this. It would be ideal to not even allow a message to be left at all during off hours. There can be a message/header that reads "All agents are currently offline. Please try us again during normal business hours" or something along those lines. It would be nice to be able to even turn that feature on/off as needed. Allow/Don't allow after hours messages.