Live Chat hours not taking effect on WordPress Plugin

[EvolveServices]

Hi everyone,

I actually have a few issues with the plugin not allowing certain edits to take effect. But I will start with this one as its the most important for me.

So the issue I am running into is I have added active chat hours using the WordPress plugin. Even if I am actively online in WordPress or in the 3cx App on my phone, it does not show that I am available for chats during these hours I have set. Even though, it clearly shows I am within the active hours.

I am grateful for any advice on how to get these changes to take effect. Thanks!

 

[VasilisV_3CX]

Hi @EvolveGraphics,

A couple of questions. Is your extension available at the time and logged in to a client to receive the chats?

Does your 3CX system have Global Office hours configured?

 

[EvolveServices]

Hello!

Yes my extension is logged in at the time I was testing this and It didn’t make any difference.

Yes I do have global office hours set and they are set to the same hours as the WordPress Plug-in.

Thanks so much for the response!

 

[VasilisV_3CX]

Hi @EvolveGraphics,

If they are set to the same hours as the PBX global office hours, remove the Wordpress Plug-in hours and tell me if that works. Your global office hours should change your extension to DND and log you out of queues by default.