Live Chat is installed but not working

[Bo Soileau]

Our website is with WordPress. I have the plug in installed and configured. I configured our PBX for Chat and Phone.
The bubble is there and asks for name and email but never opens a chat with the extension I have it configured for.
If I choose call, it never rings the extension and I cannot End the Call.
Please help.

 

[Dmitry Yurkin]

Hello, Bo Soileau,
Most probably there is problem with livechat configuration on your side. Send me please screenshot of livechat configuration, I will check.

 

[Bo Soileau]

Ok, I assume you are referring to the 3CX configuration. There are several tabs in the Voice & Chat section. You want screenshots of all?

 

[Dmitry Yurkin]

General tab

 

[Bo Soileau]

Here you go.

 

[Dmitry Yurkin]

Thank you, so you want to say, that when you write something in livechat on your web-site, extension 204 (Daisy Brown) doesn't receive anything?

 

[Bo Soileau]

That is correct. And if you choose the Call option, her phone does not ring.

 

[Bo Soileau]

And if you close the window that is trying to call. Then start new chat, it immediately starts calling again, before you select chat or call.

 

[Bo Soileau]

Try that again

 

[Bo Soileau]

Like this?

 

[Dmitry Yurkin]

Yes, this is it. Configuration is right. As we checked, it worked for me. Probably you have firewall on the machine you are using to check?

 

[Bo Soileau]

Yes, working. Tried from a couple of different machines. Just doesn't work from mine. We do not see their email address anywhere though. Where would that be?

 

[Dmitry Yurkin]

Email exposes on the right sidebar, when you open chat in Webclient / Desktop App.

 

[wb@itelectrician]

Installing Live Chat​

I am using wordpree 6.1.1 version. My big problem is the 3CX Live Chat app Does not work. I had to make a link on my website Like this Chat or Call , Right now I have the app activated so when you click on it you can see what I'm talkin about. I spent endless hours and two accounts to try to... https://itelectrician.com

 

[Dmitry Yurkin]

Hello wb@itelectrician. I tried livechat on your web-site. Looks like you didn't configure workhours or destination of livechat is not available (if user - he is in DND, if queue -- no one logged).
Which version of 3CX are you using?

 

[wb@itelectrician]

I got so sick of it I'd remove the application before you looked at it. I can restore the application. and I did have office hours set up.
it's too bad because I really liked it.

 

[wb@itelectrician]

Hello wb@itelectrician. I tried livechat on your web-site. Looks like you didn't configure workhours or destination of livechat is not available (if user - he is in DND, if queue -- no one logged).
Which version of 3CX are you using?

I Just restalled the app, I got so sick of it I'd remove the application before you looked at it. NOW the APP not working but URL looks like it works https://1179.3cx.cloud/callus/#LiveChat116743 Take another look

 

[Dmitry Yurkin]

Discussed in other topic: https://www.3cx.com/community/threads/installing-live-chat.78893/
Problem related to CSP headers added by web-site hoster.

 

[bhaktiadi]

I Just restalled the app, I got so sick of it I'd remove the application before you looked at it. NOW the APP not working but URL looks like it works https://1179.3cx.cloud/callus/#LiveChat116743 Take another look

Hi so how do you finally resolve the problem? I open your web and it seems the 3cx icon has appeared