Live chat is not properly displayed on mobile devices

[migors]

Please look screenshoot. Chat is a little out of screen. I tried it from different devices.
Is there a way to correct that?

 

[xcobean]

Hi, which browser are you using?

 

[migors]

@xcobean I tested it on chrome, chrome android, opera and edge

 

[migors]

HI is there any way to get help on this?

 

[nikolascx]

Hello team Thanks for reporting.
We will fix.

 

[nikolascx]

We tried this and on our site, it looks and works well. The live chat plugin depends a lot on the HTML on your site.

We also have other clients which integrated this and I check their sites, and use their chat on mobile devices. They look ok.

There can be some issues on specific devices but in your screenshot, I think your site needs some HTML Check.

Do you have this inside head tag on your page?

<meta name="viewport" content="width=device-width, initial-scale=1" />

Send us your site so I can use your live chat to check. I should be able to understand what is the problem. Thanks for reporting.

 

[nikolascx]

Actually the problem is that you are using call-us instead of call-us-selector. This is why it does not look good.

Differences:

Call-us-selector - is ready to use. No modifications are necessary.
call-us is an advanced component that will require your modifications on your website / styles. You manage the styles completely by yourself.

We checked your site, and call-us is in use. Can you switch to Call-us-selector instead?

Thank you so much

 

[migors]

@nikolascx Thanks. Yes live snippet solved this problem but there is other problems. I have heavy seo optimized site. And when i use live snippet it cretes google pagespeed insights errors. Chat by self couses extra seo problems like attributes do not have a valid value: call-us#wp-live-chat-by-3CX, but with live snippet there is link with warning Links are not crawlable. Using static snippet i disable that. with enable-poweredby="false"

So i hopped with static snippet i can solve these problems. Is there a way to use static snippet so it displays correct on mobile devices?

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