Live Chat - not possible to reply on Chrome or Edge

[Tony Cave]

Hi Support..

There appears to be an issue with Beta release Candidate, it would appear you cannot respond to Live Chat/SMS or 3CX internal Chat using the Chrome or Edge PWA clients at all since updating to the latest RC Version 20.0 Update 3 (Build 786 Beta).

Theres no place to enter the text in the Apps E.G. the text field and send button are missing..

The iOS App works as it should, I haven't tested Android or the Windows Softphone yet...

I can send support screenshots if required, I couldn't raise a ticket as we have been testing using our NFR licence so we can't raise the ticket directly..


Regards

Tony

 

[JohnS_3CX]

Hi Tony,

We were not able to immediately replicate this issue, so have you tried going via incognito or to empty the browser cache and reload the client to see if that helps?

And yes screenshots are always helpful

 

[Tony Cave]

Hi John,

Tried incognito and again after updating to the latest release pushed this morning, and have the same issue

As you'll see from the screen shots the text box and 'Send' button are missing from the chat window.. iOS app works fine, as does the Windows Soft phone.

I think something on the Mac is blocking the button/extension as it flashes up briefly when loading the page then disappears, and its not appearing in any browser (Safari/Chrome/Firefox) it also works as it should on Windows PC's on the same LAN...

I'll update once I find the issue on the Mac OS side..

If you have any ideas I'd appreciate your thoughts..

 

[Tony Cave]

Quick update, it's only happening on our NFR system on the latest V20 Update, our Multi Tennant and other clients on Version 20.0 Update 2 (Build 715 Release) all work as they should... so it doesn't look like a MacOS issue afterall...

 

[JohnS_3CX]

Upgrade to the final and let us know.

 

[Tony Cave]

I already updated to the final, I mention that in the earlier post.. system is now on Version 20.0 Update 3 (Build 806 Release), interestingly this only appears to be happing on our in house system on the NFR, other sites that upgraded to the final are not having the same problem so it must be something local or related to our system only.. Once I find the issue I'll update the thread..

 

[JohnS_3CX]

Well if its accessible from the internet, please DM me with credentials and URL and I can see if I have the same issue as a remote user

 

[Tony Cave]

Hi John,

I've tried it remotely, the issue appears to be with my user account, if I log on as a different user it doesn't happen... I may have to delete and rebuild my user, perhaps theres some corruption in it. unless theres something in the user settings you think may affect it?

I think you can probably lock this thread out now though as it's clearly an 'us' issue and not 3CX V20..