Live chat on webclient not working Server busy. Try again later

[dserrano]

After setup whatsapp sip channel I make test and the integration and webclient was working so far.
After a while I start to see this message on center the screen of live chat on webclient: Server busy. Try again later.
I have reboot the 3cx server, test on other browser and nothing.
The mobile app are working ok with chat. The problem are on the webclient.


Attach screen shoot.

 

[Dmitry Yurkin]

Hello Dserrano,
Can you tell please version of 3CX you are using.

 

[hugorf]

I am having a similar issue since yesterday. Then I updated to the latest version (18.0.5.415) , deleted all the sms and whatsapp settings, to no avail.Then rebooted and I even unselected Settings,Options, Allow Chat , then selected it again, and I see "Server busy. Try again later" in the Chat tab.

 

[Dmitry Yurkin]

We found this issue. Hotfix is on the way.

 

[hugorf]

I deleted all the message logs, rebooted and now I don't see the "server busy" error.

 

[hugorf]

We found this issue. Hotfix is on the way.

THANK YOU!!

 

[Charles_3CX]

For anyone else experiencing this issue, an update has been released today as a hotfix for Update 5, which resolves the issue.