Help! I have someone setting up an SMS drip campaign through my CRM. I am trying to figure out if there is a way to route the chat replies we get back.
My thoughts are we have potentially 3 ways to handle this, without developing an entirely new app for it.
• We could send SMS messages from my personal Twilio phone number. This way when someone replies, it will always show up on my 3CX app on my PC or iPhone. My least favorite option because I am always on call that way.
• We could figure out a way to assign the reply, that would be better. Say we use our toll-free number to send the SMS. If we could assign the reply so SMS replies go to another phone number we could assign it on the fly to me or another, whoever wants to take the SMS chats that day.
• If there is a way to send SMS replies to an SMS hunt group, that would be best. Again let’s figure we send from the Toll-Free number we have with Twilio, and when someone replies it gets sent to everyone in the “sales queue” and the first person that responds gets the chat, or everyone in sales will be able to see the conversation.
Forgive me if this is posted somewhere already. No one at Twilio knows the answer and I have been unable to find anything on it anywhere else.
My thoughts are we have potentially 3 ways to handle this, without developing an entirely new app for it.
• We could send SMS messages from my personal Twilio phone number. This way when someone replies, it will always show up on my 3CX app on my PC or iPhone. My least favorite option because I am always on call that way.
• We could figure out a way to assign the reply, that would be better. Say we use our toll-free number to send the SMS. If we could assign the reply so SMS replies go to another phone number we could assign it on the fly to me or another, whoever wants to take the SMS chats that day.
• If there is a way to send SMS replies to an SMS hunt group, that would be best. Again let’s figure we send from the Toll-Free number we have with Twilio, and when someone replies it gets sent to everyone in the “sales queue” and the first person that responds gets the chat, or everyone in sales will be able to see the conversation.
Forgive me if this is posted somewhere already. No one at Twilio knows the answer and I have been unable to find anything on it anywhere else.
