Live chat show operators online, but no one is

[Acribia]

Hallo, I have a dedicated queue for Live Chat.
When in the queue all the agents are: a)online but off the queue or b) offline
the plugin show operator available.

For Example :
Queue: 87 WebChat
Agent1 : extension non logged in (red status in System management Console), but in SwitchBoard in grey and logged in WebChat Queue
Agent2 : extension logged in (green status in System management Console), in SwitchBoard is green but not logged in WebChat queue
Result: the plug in shows operator online, the visitor can open a chat session, but no one receive it

 

[Constantinos Constantinou]

Hello @Acribia ,

By design, the indication if an agent is logged in or not is the "Queue Login". This is the reason that the website visitor gets as prompt for an available agent.