Live chat working using the joomla extension but...

[John Paul]

3CX has been the best after we had to deal with so many other competitors. We setup the live chat on our website and works great but can't have the video option to work.
Audio and texting no problem at all. Is it still under testing? When clicking the video camera option the camera shows for a while and then disappears. At the receiving end (our worker) never sees any video but can talk and chat.
Anyone has any idea about the status of this feature?
BTW, everything is up to date.
Thanks!

 

[Dmitry Yurkin]

Hello, John!

What version of 3CX Phone System do you use?

 

[John Paul]

Here it goes:
Enterprise, 18.0 Update 4 (Build 965)
Thanks
JP

 

[Dmitry Yurkin]

Video communication in livechat is tested many times and should works well. If video disappears at different times, without a definite pattern, it may be due to network problems or internet bandwidth.

 

[John Paul]

When a client calls from a laptop or pc with camera and mic, they can initially see their camera but after call is received the camera goes away. Sound stays and works great. Sometimes it would help to have the camera feature working so the client could show us something that would help with the problem. At our end, using the web interface, we can only receive the call and not the video. There is no way to enable to receive the video, unless I'm missing something... We aren't having any other issues...