Lock down Parked Calls based on group

[matrix3]

I have a client that wants to make sure extensions in a group only has permissions to pickup parked calls that were parked from an extension in the same group. I.e. they don't want extensions in the sales group unparking calls for extensions in the tech support group. Any ideas on how to do this?

 

[JohnS_3CX]

Hi,

If they use BLF Shared parking, you can assign them different ranges so sales is 0-9 and tech support 10-19

There is no way to prevent someone unparking a call once it is in a shared parking though, so diviing the in groups as above might be a good solution.

 

[matrix3]

Thanks. I tried that already but it only shows me SP0-SP9. How do I get 10-19? Also, what is the max we can have?

 

[JohnS_3CX]

Simply go to Settings > Call Parking in your management console and increase the number of places to as many as you need. For example:


Now you can mass-assign each group of extensions with the BLFs you wish

 

[matrix3]

Thanks! What is the max number of call park locations?

 

[AWS2P]

How many SC on licence? probably enough call park to have one for each SC or each sip channel if less than licence SC

 

[JohnS_3CX]

The range is from 1 to 250 max. You can also see it if you add a very large number: