Log out from queues

[Alcasys]

This option has setup in FWD part of user.
It mean, that Log out from queues is activate during not answer call of agent during queue call ?
Ex. I have queue with one loged agent.
The call to queue is distributed from IVR ( setup for MaxRetryCount =1 )
The agent has valid option Log out from queues
The FWD setup hasn't any overflow.
If I tried make call to IVR - > queue, the system playing that nothink agent isn't available.

Pleas for better explain of this feature, after this call the status of availability of agent is without any change

 

[SweetAction]

If you have "Log out from queues" enabled on a status, when a agent switches to that status, they are automatically logged out of the queue and no calls from the queue will ring them.

 

[VoIPTools]

Perhaps the question is why the call is not waiting in the queue until an agent is available? In 3CX if there are no agents logged into the queue, the call will automatically route to the "Destination on no answer".

 

[Alcasys]

Thank for explain, the Log out from queues it mean only when Loged agent changes status ex, from Available to Away.
And retrieve to queue is possible again by the change status from ex. Away to Available ?

 

[VoIPTools]

A user can be logged out automatically from all queues when they set their presence to Away, and automatically logged back into the queue when they change their presence back to Available. But an agent can also manually log out of specific queues.