Solved Logged Out Hot Desk Phone - Allow calls to specific internal numbers

[jameshs]

We would like to allow the Hotdesk phones (Yealink T54W) to dial IT support without being logged in. That way if users have issues logging into phone they can get support.

I have found a workaround by adding our externally accessible IT extension as an emergency number to Settings -> General, but it requires the call to be routed outside of 3CX to our SIP provider and then back to us. It also emails all the contacts in the Emergency notification group when dialed.

Is there any other way to allow a logged out Hotdesk phone to dial a specific internal extension (or queue)?

Thank you

 

[NicholasP_3CX]

Unfortunately no. At the end of the day, when a phone does not have an account logged in, it is just a dumb terminal, and the only provision for calling is to an emergency number, because ... emergencies.

 

[leejor]

I have found a workaround by adding our externally accessible IT extension as an emergency number to Settings -> General, but it requires the call to be routed outside of 3CX to our SIP provider and then back to us. It also emails all the contacts in the Emergency notification group when dialed.

How about sending the "emergency number" you created, to a loop trunk (create a SIP trunk to 127.0.0.1:5060), rather than send to your provider. It would still use two simultainous calls licenses, per call, and create the email, but there won't be any charge for the call.

 

[jameshs]

How about sending the "emergency number" you created, to a loop trunk (create a SIP trunk to 127.0.0.1:5060), rather than send to your provider. It would still use two simultainous calls licenses, per call, and create the email, but there won't be any charge for the call.

Thanks @leejor I just tried that and it works well. It also lets me use a custom DID and CID to match it to an internal contact showing it is for a Hotdesk phone. A bit annoying that emergency email gets sent and using double license but better than having to go to external SIP.