LoggerNet Missing in System 12.5 SP2

[darius]

From a fresh install of 12.5 and then followed by installation of SP2, the 3CX phone system basically is working.
When we try to run the reports, error occurred.

An exception occurred LoginForm Error. Could not load file or assembly "loggerNet, Version=12.0.0.0, Culture=....."

Found that LoggerNet v4.0_14.0.0.1 is installed under the Microsoft.Net\assembly\GAC_MSIL directory.

Anyone has idea on how to add back LoggerNet 12.0.0.0 to the system ?

Thanks.

 

[Pierre_3CX]

Hi there,
Please open a ticket on our support portal so that this can be investigated further.

 

[mcesaric]

I have the same issue with exception that my phone system was upgraded from 12.5 SP1 > 12.5 SP2. Additionally, management console and wallboard are working, phone system in general is working, but reports and webrtc don't.

How to open support ticket? I have license with maintenance valid until next year. It isn't an option to buy a support package since I don't think it is a configuration error and because everything worked just fine before the upgrade.

Thankyou.

 

[Pierre_3CX]

Hi there,
In that case please contact your reseller so that he opens the ticket on your behalf.

 

[KBRV]

Hi, I had the same issue and support recommended the following procedure.

In the management console.

Go to Settings > Advanced > Custom parameters and search for VERSION

Change the version to 12.5.40178.1005

Press Apply

Go to Updates > 3CX Service pack updates

Apply Sp1 and Sp2 again.

This procedure will solve your problem.