Solved Logging in/out of specific call queues on hard phone

[Matt Horner]

Hello,

Is it possible to log in and out of specific call queues directly from our Fanvil X4's? as an example, we have three call queues, Customer Services, Italy and Spain. we would like people to be choose which ones they log into, whether it be 1, a mixture of 2, or all 3.

Thanks in advance,

 

[Saqqara]

Currently this is not possible on ip phones

You have to use the 3CX Client to do this -
https://www.3cx.com/community/threads/cannot-login-logout-of-individual-queues.57421/#post-240087

 

[Matt Horner]

Hi Saqqara,

thank you for your quick response. Ok makes sense thank you, in which case therefore are we able to assign "managers" to calls queues, whereby they can log other extensions in/out of call queues, as well as themselves? There are likely to be situations in our business where users won't have access to the web portal (as they will just have desk phones and will always be available for a call) but the manager may wish to log them out for a meeting etc.

hope that makes sense!

 

[YiannisH_3CX]

Hello @Matt Horner

Please note that you can assign Queue managers that can log agents in or out of individual Queues using a 3CX client. You will need a pro licence to be able to assign a manager to a Queue however.
https://www.3cx.com/docs/pbx-queue-status/

 

[Matt Horner]

Hi Yiannis,

ah I must have missed that! I do check the forum however couldn't find the solution to the above, but that seems quite simple!

all working as expected, thanks for your help.

Kind regards,

 

[VoIPTools]

You could use a combination of a CFD application and the Call Control API to do this. Just program a BLF on the phone to call the CFD application extension. Note however, that you can't change the color of the button based on the current status (logged in / logged out). The CFD knows where the call came from and could use the API to log the extension out of all the queues. If you wanted, the CFD could prompt you with your current status. For example, "You are currently logged into all assigned queues. To logout, press 1" .

 

[YiannisH_3CX]

ah I must have missed that! I do check the forum however couldn't find the solution to the above, but that seems quite simple!

all working as expected, thanks for your help.

Glad we could assist