Solved Login access denied but nothing in ip blacklist - 3CX Hosted Instance

[GML]

Hello all,

We have a user who is unable to log in with any user account from their office and gets the following error:

We can log in from another site or by using a vpn so we know its an ip blocking issue, however when we log in it shows no denies at all in the blacklist:


We've rebooted the hosted instance and still no change.
We have also turn off the "Automatic Global 3CX Blacklist" in "Anti-Hacking" but this has not helped either.

It seems there's no options for console access locations on hosted so are about out of options troubleshooting this, anyone seen this or have any ideas?

Thanks

 

[YiannisH_3CX]

Hi @GML
Can you send me a d.m. with your public IP address?

 

[YiannisH_3CX]

Issue resolved. Cause was that the backup contained console restrictions that prevented the specific to connect.