Login Access Denied - Not blacklisted

[jbanker]

PBX details
3CX version: 18.0 (Build 461)
OS version: Debian GNU/Linux 10 (buster)
Hosted in AWS

Issue: I am seeing the error message "Login access denied. Too many incorrect login attempts. Try later or contact the Administrator." when attempting to login to the web management portal from any outside address

Troubleshooting
- I have confirmed that the credentials are correct
- I have confirmed that the address I am connecting from is not on the blacklist
- I have added the address I am connecting from to the Whitelist
- I am able to login with the same username/password when connecting locally (via SSH tunnel)
- I have tried from multiple different external addresses (mobile, different internet provider, VPN, etc)

 

[SweetAction]

Sounds like console restrictions

:5001/#/app/settings/security/1/console_restrictions

 

[JuanCo]

Hi @jbanker were you able to solve it with the proposed solution? I am experiencing a similar issue with a digital ocean server.

 

[shamnad]

i am also experiencing the same issue, but from external networks only.

i can see one IP adress blacklisted, but it is not my public IP. If I delete it, I can login from everywhere. But when that ip is in blacklist I am not able to login to the management console from any extenal network

 

[SweetAction]

Do you have a load balancer / proxy in front of 3CX? Is that IP the IP of said device?
If you visit the console restrictions page what does it claim your public IP is?