Login access denied. Too many incorrect login attempts. Try later or contact the Administrator.

[integrity9]

When attempting to access the Management Console from the clients network or anywhere else except from our (we are MSP) network we get the following message "Login access denied. Too many incorrect login attempts. Try later or contact the Administrator."

The instance was recently migrated from on premise to hosted. Prior to the migration we had the system locked down to specific IP Addresses. Attempted to whitelist the clients IP Address and that did not help. Also rebooted the instance same issue.

Version 18.0 Update 5 (Built 418).
Is 3CX Pro.

Any thoughts on what we can try? The client needs to have limited access to the management console.

Thanks,

 

[Charles_3CX]

Regarding your question and issue, if taking a backup from another system where console restrictions are in place, then migrated to 3cx hosted, these restrictions will be carried over and we will need to remove them for you.

To do this please open a support ticket through your portal.3cx.com using the credentials of the registered owner for the subscription the system is installed with.

To avoid this issue, in future migrations, please ensure that console restrictions are disabled by setting it to ‘Allow access from everywhere”, before taking the backup then deploying and restoring to a 3cx hosted machine.