Unsupported Login / LogOut of specific Queues on Android App

[mainport]

Currently when you login and logout of Queues in the App, it is a global setting and you are not able to see which specific queue, you are logging in and out of.
Ideally when you login, it should bring up a tick list and you can chose if you are logging in or out all queues or specific queues.

I would also suggest the queue icon having 3 colours.
- Logged out
- Logged in to one but not all queues
- Logged into all queues

We have sucessfully implemented 3cx for a number of 24 hours helplines and volunteers who are on shift login and logout but if they are in mutliple queues, this gets very confusing.
Also if the queue manager logs them out of a specific , queue, even when they log themselves in globally, they don't get calls because they are logged out of the specific queue. There is no way to see on the mobile app if you are logged in or out of a specific queue. This is causing lots of confusion

 

[Vali_3CX]

This proposal popped-up couple of times in the past, but there is no ETA for it.

 

[mainport]

Not having this feature is the main reason why we need to select a other service and product while being inferior to 3cx but this is so crucial for our customers

 

[mainport]

It's a shame because we manage 10k + accounts in healthcare and would like to use 3cx but now need to fall back on MS Teams (very costly when using it on large scale) or use the platforms other providers have

 

[jessicaNN_Tech]

We could use this feature

 

[OSTBV]

Specific management for login/logout of individual queues on the Android/IOS client is also in very high demand here.

 

[Evolute IT]

Using a CFD, you can have the users be able to login/logout independently of queues using a prompt/menu in the CFD. We did it in the past.

 

[mainport]

Does this work for big setups? I just migrated a customer with 200 number and about a 100 call queue and employees need to login and out depending on there shift. At the moment this is a disaster for the users to do it on the phone in the webportal.
We would even pay a developer money to build a simpel dashboard for this but since there is almost no api present

 

[Evolute IT]

Does this work for big setups? I just migrated a customer with 200 number and about a 100 call queue and employees need to login and out depending on there shift. At the moment this is a disaster for the users to do it on the phone in the webportal.
We would even pay a developer money to build a simpel dashboard for this but since there is almost no api present

This would indeed work for that many. All the CFD would do is request the queue number, and toggle the login/logout for that queue/agent.

 

[mainport]

Oke i will give that a go, if you would have any examples that would be very appreciated! I saw that you can also route based on groups but i can not find any documentation about it

 

[Evolute IT]

Oke i will give that a go, if you would have any examples that would be very appreciated! I saw that you can also route based on groups but i can not find any documentation about it

Routing based on groups is a bit more new, so the docs aren't perfect yet. However, it's in the Webclient Admin section where you can assign DIDs to a group, and then the group can have individual routing, similar to inbound rules.

As for the CFD, DM me, I can send you our base one we have for this which is extremely simple, but it would be a good start.

 

[OSTBV]

Would also be very interested in this feature, as it seems to be a strange omission in the app.

It's currently also one of the features that competitors would tout as a huge advantage when it comes to letting users manage their own queue logins when they're on mobile only as opposed to having to call somebody else up to have them do it.

This would also, hopefully, solve the question of which queues you're logged into as well as who else is logged into that queue, so you you're aware if you're leaving as the last person.