Logs for status changings

[ELEVATIC]

Hello,

Does anyone have any idea how to get a log of the status changes "available", "dnd", "away" etc for one or more extensions? I have looked in the logs generated by the "Support" tab - "Generate Support Info" but I can't find anything.

Thank you very much for your help!

 

[Alphabetic]

You would have to stick your 3CX in to Verbose logging mode and then pull the Support Info logs and search those.

https://www.3cx.com/docs/collecting-logs-for-3cx-support/

 

[ELEVATIC]

You would have to stick your 3CX in to Verbose logging mode and then pull the Support Info logs and search those.

https://www.3cx.com/docs/collecting-logs-for-3cx-support/

Thank you very much! I just did it wait for the problem for which I need the information to resurface and then do the analysis.

 

[Alphabetic]

Thank you very much! I just did it wait for the problem for which I need the information to resurface and then do the analysis.

I assume the problem is user related and not system related?

 

[ELEVATIC]

I assume the problem is user related and not system related?

I think so too, which is why I want to analyze the status changes.

 

[ChrisC_3CX]

I have to mention, it might not be that straight forward in the logs because there are a lot of factors that come into play such as why the profile status switched, when and by whom and via what 3CX endpoint (App,IP Phone, etc).

Just so that we better understand the situation and see if we can help in any way, can you provide more information on the situation? What is happening exactly, and what features related to profile status change are being used that may be involved?

• Autoswitch based on office hours
• 365 Calendar sync
• Receptionist rights on extensions that may be changing profile status for others
• Using Legacy Windows App that has profile status autoswitch on idle

 

[VoIPTools]

This is an interesting conversation. We currently keep track of when someone's presence is changed and log this information in a database using our 3CX Custom Presence Status and 3CX Competitive Wallboard tools. However, we do not keep tract of how the status was changed. If fact, even getting this information is a challenge. The 3CX Call Control API simply indicates that something on the extension changed, but it doesn't say what changed. So we have to look at each extension event and check what has changed by comparing the previous values. Yes, it is a pain in the backside. But I do not believe the event indicates what caused the status to change. That is certainly going to be a challenge.