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- Jul 1, 2016
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Hi All,
My customer alerted us that their call reports were showing blank from 4th-9th Dec.
I've gone in to the MGMT console and confirmed this.
Also, the event logs seem to start from 8th (server reboots every sunday, 8th on this occasion).
Even the call recordings arent there.
Would turning on verbose logging stop call logging/recordings? I did this turn on briefly but it must have been before 4th.
The activity logs on this system are set to keep 5 days. However, in the instance\backup directory Ive only got 2 folders dated 8th and 11th Dec. Should I expect to see 5 folders dated the past 5 days?
If I try to take file 3CXPhoneSystem.180132.bldef from 20191208 and use with 3CXPhoneSystem-20191208-180132.blrec thats located in the folder up a level the viewer says I need a bldef and blrec file.
thanks.
My customer alerted us that their call reports were showing blank from 4th-9th Dec.
I've gone in to the MGMT console and confirmed this.
Also, the event logs seem to start from 8th (server reboots every sunday, 8th on this occasion).
Even the call recordings arent there.
Would turning on verbose logging stop call logging/recordings? I did this turn on briefly but it must have been before 4th.
The activity logs on this system are set to keep 5 days. However, in the instance\backup directory Ive only got 2 folders dated 8th and 11th Dec. Should I expect to see 5 folders dated the past 5 days?
If I try to take file 3CXPhoneSystem.180132.bldef from 20191208 and use with 3CXPhoneSystem-20191208-180132.blrec thats located in the folder up a level the viewer says I need a bldef and blrec file.
thanks.
