Long-term call recording retention and automatic remote archiving on 3CX SMB Hosted V20

[Syedx91]

Hello everyone,

I'm looking for guidance on the best way to implement reliable, long-term call recording retention for our current 3CX SMB Hosted installation.

Our current setup:

• 3CX SMB Hosted, V20 Update 10 (Build 1716)
• Six extensions, including five sales/customer-service users
• Twilio Elastic SIP Trunking
• Recording enabled for all calls on all five agent/customer-service extensions
• We need to retain both inbound and outbound call recordings for business and quality-assurance purposes.

These recordings are important to our business, so relying solely on the storage available within the hosted PBX is not sufficient. We want recordings to remain accessible even if the PBX becomes unavailable or we migrate to another deployment.

My questions:

1. Does 3CX SMB Hosted support automatic remote archiving of call recordings to Amazon S3, Google Cloud Storage, SharePoint, SFTP, or another external storage destination?
2. If remote archiving is not supported on SMB Hosted, which 3CX licence and deployment would you recommend for a six-extension setup that supports automatic recording archiving?
3. Is there a supported way to migrate our existing SMB Hosted installation to that deployment while retaining our extensions, configuration, and Twilio SIP trunk?
4. Can we configure a retention policy, for example, keeping recordings for 12–24 months, while ensuring archived recordings are not automatically deleted when they are removed from the PBX?
5. Are there any additional licensing or storage costs we should account for?

We are willing to pay for a suitable solution. Our priority is reliable, automatic long-term retention rather than manually downloading recordings.

I'd appreciate advice from anyone who has implemented this on 3CX SMB Hosted, or from a 3CX representative who can clarify the supported options.

Thank you.

 

[KyriacosS_3CX]

Hello,

You will need to migrate to a different 3CX version to achieve what you are describing. There is no direct path from 3CX SMB to one of the other 3CX options, but if you reach out to a 3CX Partner in your area they can probably help make the transfer seamless for you.

 

[bitn2]

1. No
2. any paid licence could do it. Which license is required depends on the number of concurrent calls.
3. No, you can use your trunk on the new licence but nothing else.
4. Yes, you can set when recordings should be archived, how long they remain in the archive depends on your storage settings.
5. No licence cost, but storage.

EDIT: as @KyriacosS_3CX already said. Reach out to a Partner and get some help.