From my understanding the Longest Waiting polling strategy looks at what agent has been idle the longest and sends them the next available call.
I'd like to ask two things:
1. Does the idle time start when you hang up from the last call, or does it start from the time the last call was received?
2. If the agent is logged into multiple queues - does it count the idle time per queue, or simply the last call to the agent, reguardless of queue type?
I'd like to ask two things:
1. Does the idle time start when you hang up from the last call, or does it start from the time the last call was received?
2. If the agent is logged into multiple queues - does it count the idle time per queue, or simply the last call to the agent, reguardless of queue type?
