Lost admin access

[CLTedu]

The users in our system that had been provisioned with admin rights seem to have lost visibility of any admin dashboards. Anyone else having this issue? Is there a different way to log in to administrate the phone system?

 

[NikolasA_3CX]

The users in our system that had been provisioned with admin rights seem to have lost visibility of any admin dashboards. Anyone else having this issue? Is there a different way to log in to administrate the phone system?

This can happen if there are console restrictions that prohibit users from seeing the admin button if they do not log in from the IP addresses that are allowed in the console restrictions. Are you aware if console restrictions have been added to the PBX?

 

[CLTedu]

I'm not aware of console restrictions. Where would these have been set up and how can we change them if we don't have admin access?

 

[NikolasA_3CX]

I'm not aware of console restrictions. Where would these have been set up and how can we change them if we don't have admin access?

They can be configured from the PBX by going to Advanced >> Console restrictions. If the issue is with console restrictions, the only way to change them is to log in from the IPs listed in the console restrictions but If this is not possible, I would suggest raising a ticket with technical support.

 

[CLTedu]

Is there any way to identify the allowed IPs without raising a ticket?

 

[NikolasA_3CX]

Is there any way to identify the allowed IPs without raising a ticket?

If you do not have access to the PBX, it is not possible to know which IPs are allowed, provided that the issue is indeed with console restrictions and not something else, such as the roles of the users being changed.