Solved Lost Call in Queue - Multiple Notifications - 3CX Hosted 18.0.7.312

[LaughingBoy]

My customer is receiving Lost Call notifications by the thousands from 3CX. I restarted all the services, thinking it was a glitch, however they continue to receive the notifications. I disabled " Notify Queue Manager when a Queue call is lost" to stop the notifications from 3CX. I suspected that the numbers are spam calls, however my customer verified that the numbers are legit customers of theirs. Pasted below is a truncated and scrubbed list of the notifications I found in the Event Log. IS there a known bug in 3CX that would cause this behavior? Our customer runs 3CX Hosted 18.0.7.312.

Lost Call in Queue General Queue (811) from Caller ID '+<SCRUBBED>' Queue: 811 [General Queue] caller: +<SCRUBBED>
3CXQueueManager ID: 105 07/25/2023 4:05:34 PM
Lost Call in Queue General Queue (811) from Caller ID '+<SCRUBBED>' Queue: 811 [General Queue] caller: +<SCRUBBED>
3CXQueueManager ID: 105 07/25/2023 4:05:34 PM
Lost Call in Queue General Queue (811) from Caller ID '+<SCRUBBED>' Queue: 811 [General Queue] caller: +<SCRUBBED>
3CXQueueManager ID: 105 07/25/2023 4:05:33 PM
Lost Call in Queue General Queue (811) from Caller ID '+<SCRUBBED>' Queue: 811 [General Queue] caller: +<SCRUBBED>
3CXQueueManager ID: 105 07/25/2023 4:05:33 PM
Lost Call in Queue General Queue (811) from Caller ID '+<SCRUBBED>' Queue: 811 [General Queue] caller: +<SCRUBBED>
3CXQueueManager ID: 105 07/25/2023 4:05:33 PM
Lost Call in Queue General Queue (811) from Caller ID '+<SCRUBBED>' Queue: 811 [General Queue] caller: +<SCRUBBED>
3CXQueueManager ID: 105 07/25/2023 4:05:33 PM
Lost Call in Queue General Queue (811) from Caller ID '+<SCRUBBED>' Queue: 811 [General Queue] caller: +<SCRUBBED>
3CXQueueManager ID: 105 07/25/2023 4:05:33 PM
Lost Call in Queue General Queue (811) from Caller ID '+<SCRUBBED>' Queue: 811 [General Queue] caller: +<SCRUBBED>
3CXQueueManager ID: 105 07/25/2023 4:05:33 PM
Lost Call in Queue General Queue (811) from Caller ID '+<SCRUBBED>' Queue: 811 [General Queue] caller: +<SCRUBBED>
3CXQueueManager ID: 105 07/25/2023 4:05:32 PM
Lost Call in Queue General Queue (811) from Caller ID '+<SCRUBBED>' Queue: 811 [General Queue] caller: +<SCRUBBED>
3CXQueueManager ID: 105 07/25/2023 4:05:32 PM
Lost Call in Queue General Queue (811) from Caller ID '+<SCRUBBED>' Queue: 811 [General Queue] caller: +<SCRUBBED>
3CXQueueManager ID: 105 07/25/2023 4:05:32 PM
Lost Call in Queue General Queue (811) from Caller ID '+<SCRUBBED>' Queue: 811 [General Queue] caller: +<SCRUBBED>
3CXQueueManager ID: 105 07/25/2023 4:05:32 PM
Lost Call in Queue General Queue (811) from Caller ID '+<SCRUBBED>' Queue: 811 [General Queue] caller: +<SCRUBBED>
3CXQueueManager ID: 105 07/25/2023 4:05:32 PM
Lost Call in Queue General Queue (811) from Caller ID '+<SCRUBBED>' Queue: 811 [General Queue] caller: +<SCRUBBED>
3CXQueueManager ID: 105 07/25/2023 4:05:31 PM
Lost Call in Queue General Queue (811) from Caller ID '+<SCRUBBED>' Queue: 811 [General Queue] caller: +<SCRUBBED>
3CXQueueManager ID: 105 07/25/2023 4:05:31 PM
Lost Call in Queue General Queue (811) from Caller ID '+<SCRUBBED>' Queue: 811 [General Queue] caller: +<SCRUBBED>

 

[PanagiotisL_3CX]

@LaughingBoy

Which is the 'Destination if no answer' of queue 811? Is it by any chance set to another queue which if not answered sends the calls back to queue 811?

 

[LaughingBoy]

@LaughingBoy

Which is the 'Destination if no answer' of queue 811? Is it by any chance set to another queue which if not answered sends the calls back to queue 811?

Yes! Final destination of Que 811 is another queue, whose final destination is 811. Which is causing a loop! Thank you!

 

[PanagiotisL_3CX]

@LaughingBoy

You are welcome, glad to assist.