Lost call notifications should show known caller name

[chrisbeam]

Each time a client or business contact calls, but one misses the call, we only get notifed that a certain number called us.

3CX Notification: Lost Queue Call 802

There was a lost Call in Queue 0 (CQ) (802) from Caller ID [phone number]

Is there a way to make 3cx include the known contact name to the email notification?

 

[GeorgeP_3CX]

Hi @chrisbeam,

In this guide(https://www.3cx.com/docs/variables-email-templates/) you can see which variables you can include in each email template.

All the available variables for the "Queue: call is lost" template are already included, therefore including the contact name is not possible.