Lost caller notification

[ogrixinc]

Hello everyone.

I just realized we don't get notifications if a caller calls but doesn't decide on the IVR options and hangs up. The only type of notification on lost calls is when the caller hangs up during the queue on hold time right? Is there anyway to fix this?

 

[Evolute IT]

No. And you don't want missed calls notifications for each dropped IVR calls.

Remember there are spam calls...

Better to use queues and extensions's missed calls features. If a call doesn't get there, it wasn't important.

 

[VoIPTools]

Very good point @ConceptsWeb. This is why we no longer live-answer phone calls anymore.

 

[ogrixinc]

@ConceptsWeb Is there any way to have the missed call notifications on for callers that called outside of business hours?

 

[VoIPTools]

How about route calls to a different location outside of business hours -- like a general voicemail box? That would send you an email automatically.