Low Voicemail Volume

[cknott2243]

I am running v10 SP5 and the recordings are extremely low when played from any device. Is there a setting or something that can be changed to increase the audio/sound level of the recording? Normal calls answered do not have any sound issues with lowness so far so just seems to be VM.

Any ideas?

Thanks.

 

[teichhei]

It's amazing how this issue crops up over years and years.
I found 3CX to be quite ignorant with some user requests.
Just so that it is noticed, +1 for VM recording levels are too quiet.
If I listen to a recording on my smartphone (volume cranked up all the way) I can only understand it in a quiet environment with my ear on the external speaker. On the SNOM phones I need to decrease the volume for the prompts and then crank it all up to understand what is said.
I understand that the recording is not modified when it comes in, but fact is what ends up in an e-mail is not recorded loud enough. And I believe many users will agree.

 

[mlump]

Do the calls come in over a VoIP provider or a PSTN Gateway. Most Gateways allow you to bust the Gain a little bit, this seems to help.

 

[leejor]

Other than adding some sort of AGC function to the voicemail (which might not be a bad idea), playback level will depend on what sort of level is coming in. Of course, the level/clarity that you will hear will also depend on the phone you are using, and be affected by any background noise, especially when not "in the office" using a standard desk set.