M365 user sync issue

[paulsummers]

We created a new M365 user yesterday and noticed the synchronized 3CX user was missing the email address. Created a new Microsoft 365 user this morning to test and that one hasn't synchronized at all.

Admin -> Integrations -> M365 reports 'Status OK. Real-Time Notifications from 3CX to Microsoft 365 are working and in sync.' which suggests all is working ok. We not touched the integration since initial configuration a few years ago.

Existing users are logging in ok via the 3CX Login OAuth.

All looks ok with the 3cx integration in the Microsoft Entra admin center.

 

[paulsummers]

I can't see anything in the 3CX logs.

The Entra 3CX Phone System application sign-in logs show frequent hourly successful access and I see no other issues.

 

[Charles_3CX]

Regarding your question, please check the user's account under the Azure portal and ensure that it is set to 'UserType = Member'.

 

[paulsummers]

Yes, both have user type 'Member'

 

[Charles_3CX]

Have you checked under the user's section of the admin console > M365 tab that the users are added to this user sync section with the email address

 

[paulsummers]

Yep, nothing has been changed, the config has worked for several years and successfully synchronized new office 365 users every couple of weeks. We have here a 3CX extension for a new user M365 that was created yesterday, that is missing an email address in 3CX and a second new M365 user created this morning (more than 12 hours ago) that has not yet synced.