Solved MAC address already in use

[Rickkap_newbie]

Sorry if this is in the wrong thread. I am very new to all this.

My problem is i'm trying to setup a DECT Yealink W70B / E59R phone but i get an error of MAC address already in use on the Configure your DECT base station popup.

I did manage to get 3cx and my phone connected at one point but for some reason after deleting the details on my 3cx account, i cant establish connection again. I rebooted the base/ip phone, i've removed the provision, reset the phone to factory but i keep getting the error 'MAC address already in use'. I even deleted my account and setup a new account but i still get the same error.

Could the problem be the it's still on the 3CX database? and how do i get round the problem?

Thank

Rick

 

[JohnS_3CX]

Hi Rick,

I will send you a private message shortly so we can take a look.

 

[Rickkap_newbie]

Thank you

 

[JohnS_3CX]

Issue now resolved, the MAC had to be removed from the previous StartUP account before it can be added to the next one.