Solved Mac Desktop App "webrtc line is not registered"

[MysterC925]

I've been testing the app after using the web client/PWA for a while and I've had it open for several days.

I tried to make a phone call this morning and got "webrtc line is not registered" as an error.

Quitting and restarting the client allowed me to make calls, but if this gets deployed to users, it will result in trouble tickets/etc.

Any hints on why this might happen?

Thanks

 

[VasilisV_3CX]

Hi @MysterC925,

To confirm, you only have 1 app open at the same time correct? The Web Client or PWA client?

Is this only happening for one user or is it happening for all users?

 

[MysterC925]

Thanks Vasilis

I think that may be the issue, the chrome plugin was still launching the web client so that may have been what happened. I haven't had the issue since I set the extension to use the desktop app instead.

 

[VasilisV_3CX]

Great to hear @MysterC925! Best to keep only one client open at a time. If you need anything else feel free to open a new thread!