Magenta SIP Trunk

[cyberente]

Dear Team,

I know that Magenta SIP trunks are not supported - but I have managed to setup for outgoing calls on a hosted 3CX
Nevertheless I cannot get the incoming working.
I did already set logging to high - but do not even see any incoming traffic.
When I dial the number from an external phone, I do not hear anything and the call terminates as unsuccessful.

Any ideas how I can troubleshot this?

I already created another SIP Trunk from GOTrunk - that works fine - incoming and outgoing.
That tells me that the firewall setting are okay - I guess. But as this is a hosted one anyway, I was not too worried about the network settungs.
Internal firewall check (3cx feature) did give me all green.

Thanks!!
Peter

 

[Zol]

First of all, I would ask Magenta provider if those calls are at least hitting your PBX.

 

[cyberente]

Hey Zol,
okay - will do that first. you think it probably an issue in their end?
Let me ask them.
Cheers
Peter

 

[AWS2P]

Trunk is registred green?
did you set almost one incoming rule ?

 

[cyberente]

Hey aws2p
yepp, it shows green - outgoing is working.
I did setup an incoming standard destination - directly in the sip trunk settings

 

[Zol]

If outgoing works, I guess the trunk is correctly registered.
If Magenta confirms the calls are sent to your PBX, then you can start checking the firewall, the options in the sip trunk (allow inbound calls) and inbound rules.

 

[AWS2P]

did you set log to verbose to see what happens?

 

[cyberente]

did you set log to verbose to see what happens?

Yeah, I did that - I cannot see anything there if I do an incoming call test... so I guess Zol is right to check with Magenta first

 

[AWS2P]

Do you have a management console for your sip trunk with Magenta? if so, perhaps something needs to be done to frward calls or for security check.....
in last resort of course calling Magenta support is the simplest way , if they are easy to reach

 

[cyberente]

Do you have a management console for your sip trunk with Magenta? if so, perhaps something needs to be done to frward calls or for security check.....
in last resort of course calling Magenta support is the simplest way , if they are easy to reach

They do have a business portal for that account - but still trying to find out how to logon their (credentials are different to the SIP Account)
I hope to get more insight there - will report back here if I could find anything useful there
Keep fingers crossed to find something there.

Cheers!

 

[eddv123]

Trunk is registred green?

Your outbound calls are working which is a good sign, but one point I would like to make is that the trunk (If IP authenticated) will be green regardless of a connection or not. Registration based are the only trunks that will show green/red.

I am not familiar with this provider so cannot say for certain which they provide, but you can tell by looking at the trunk itself and seeing if there is a reported "register sent, ok and failed" information, this would be a registration based provider if yes and IP based if no.