Maintenance renewal e-mail - already expired?

[Melv1]

Last i've got this e-mail:

Hi,

This is a kind reminder to renew the maintenance for your 3CX licence; your maintenance is due to expire in 7 days.

Important: In 7 days you will no longer have access or 3CX updates and the SMTP server will no longer work for you.

It's crucial you stay up to date with active maintenance, so you can benefit from new and improved features, bug fixes and security updates. The newer versions are tested with the latest operating systems and IP phone firmware.

So why not renew your 3CX Maintenance now? It's easy and saves you money.

Purchasing 3CX Maintenance renewal is easy; just go to https://customer.3cx.com/ and click on the Shop option.

Pay via PayPal or bank transfer - it only takes a few minutes.

3CX Maintenance pricing is available here.

When renewing your 3CX Maintenance, please have the following information available:

Customer: X
License Key: X
Purchased: X
Expiry: 30/10/18

Note: Once your maintenance expires you have 90 days to renew, after which, you will not be able to purchase maintenance anymore and will have to trade you perpetual licence for an annual licence.

If you have any questions, you can contact us by filling in our contact form.


Best regards,


The 3CX Team

www.3cx.com

However this is a perpetual 3CX v11 key, which is already expired according to the PBX: Upgrade insurance - Expired. I am kind of confused about this.

If the customer decides to ignore this and not renew the maintenance, the system will keep working as it is now, but without any update? It is a 3CX PS Pro key 16SC.

 

[YiannisH_3CX]

However this is a perpetual 3CX v11 key, which is already expired according to the PBX: Upgrade insurance - Expired. I am kind of confused about this.

If the customer decides to ignore this and not renew the maintenance, the system will keep working as it is now, but without any update? It is a 3CX PS Pro key 16SC.

All keys that were activated in previous versions had their maintenance renewed until the end of the month so you can upgrade them to the latest version.
This is because of a certificate change in the activation server which results in older versions no longer able to activate. You should have gotten an email regarding this change and the need to upgrade. If the clients phone system tries to re-activate for whatever reason it will fail and the system will revert to the free version. The client needs to be upgraded to the latest version to avoid future issues with activation.

 

[Melv1]

Thanks for you reply. Unfortunately I didn't receive an e-mail for that. Do you mean upgrade to the latest version of 3CX (15.5) or the latest version of 3CX v11? Currently version v11.0.42267.865 is installed.

In addition to this, what about our 2 other customers having a 3CX v11 Small Business license 8SC and 3CX v11 Mini Edition 4SC? They haven't got an active maintenance until 30 october.

 

[Melv1]

If I understand things well, I need to upgrade this server to v15.5 SP6 before 30th of october. Will the license remain a perpetual license or converted to an annual license?

 

[YiannisH_3CX]

You need to upgrade the clients to the latest version of V15.5 for the licence to be able to activate.

In addition to this, what about our 2 other customers having a 3CX v11 Small Business license 8SC and 3CX v11 Mini Edition 4SC? They haven't got an active maintenance until 30 october.

You will need to contact our customer support department using the contact form: https://www.3cx.com/company/contact/ and select the licence Key assistance category so we are able to upgrade your keys.

 

[YiannisH_3CX]

If I understand things well, I need to upgrade this server to v15.5 SP6 before 30th of october. Will the license remain a perpetual license or converted to an annual license?

The licence will remain a perpetual licence and if it is Pro it will remain Pro.

 

[Melv1]

Where can I find the license key assistance category? I only have the choice to select my area. When I select Europe (Benelux), I get a phone number of Atis Telecom.

 

[YiannisH_3CX]

Where can I find the license key assistance category? I only have the choice to select my area. When I select Europe (Benelux), I get a phone number of Atis Telecom.

That means that you key is linked to a partner. Please send me a personal message with your email so we can take if from there.

 

[Melv1]

I'm in the progress of updating now, but when trying to active the key I get the following message: Error creating FQDN: Not a 3CX Phone System license key. What is going wrong?

 

[YiannisH_3CX]

'm in the progress of updating now, but when trying to active the key I get the following message: Error creating FQDN: Not a 3CX Phone System license key. What is going wrong?

Can you try again and let us know if the issue still persists?