Major Issues after v20 upgrade

[JPoro]

I have a LOT of customizations, and so I was very worried about the v20 upgrade, and now I'm in a couple holes I can't seem to dig out of.

Paging is completely broken, I get "unavailable" when I try to *11ext anybody, and paging groups give "busy". The forums say that’s a department thing, but in my case it’s not. I also checked that it was still *11 and it is.

Also, I’ve got a couple of fanvil video doorbells that are stuck on some funny hold music anytime we let somebody enter the building. - I've never even heard the music before v20.

I’m definitely NOT a fan of v20 - it took a bunch of settings and relegated them to a mishmash of unorganized menus.

 

[SteveITS]

I seem to recall a few posts about dial codes after upgrades, a year ago...are there any other dial codes starting with *11?

re: door phones, I'd enable verbose logging and see where the call goes, if it isn't showing in Panel.

 

[paulodagraca]

Hello @JPoro ,

Please check the Admin - Sytem - Dial Codes:

I would specially check the: "Pickup a call" code.
This can be set to *1 and does expect more digits like *10 or *11.

Paulo

 

[CentrexJ]

I have a LOT of customizations, and so I was very worried about the v20 upgrade, and now I'm in a couple holes I can't seem to dig out of.

Paging is completely broken, I get "unavailable" when I try to *11ext anybody, and paging groups give "busy". The forums say that’s a department thing, but in my case it’s not. I also checked that it was still *11 and it is.

Also, I’ve got a couple of fanvil video doorbells that are stuck on some funny hold music anytime we let somebody enter the building. - I've never even heard the music before v20.

I’m definitely NOT a fan of v20 - it took a bunch of settings and relegated them to a mishmash of unorganized menus.

Make sure users who you want to be able to page have the "call operations" permission. This isn't enabled by default on "users" but needed for paging and parking.

 

[JPoro]

Thank you for the replies, I was able to figure out the intercom, but still having issues with the paging groups. Still getting "busy" when I try to call a paging group.

 

[JPoro]

I think one of my problems is I used to use "Groups" and now that has become "Departments" and it's not working. I have several groups for a reason, I don't want them to be "departments". Here are some of them:
DEFAULT - default outgoing etc, I don't want everybody in default, as I have some phones that I don't want calling outbound.
PUBLIC AREA PHONE - I only want these dialing 911 - no other calls
DOORBELLS
CAN CALL OUT - most of my staff is put into this group

Groups were really convenient for outgoing rules, now I don't even know how to sort this all out - can users be in multiple departments now? What department settings do I use for paging privileges?

 

[KyriacosS_3CX]

Departments are mostly equivalent to Groups. Then in Outbound rules you can define the rules to be limited by department, so only the ones you wont to be able to call out can do so.

 

[Alphabetic]

I think one of my problems is I used to use "Groups" and now that has become "Departments" and it's not working. I have several groups for a reason, I don't want them to be "departments". Here are some of them:
DEFAULT - default outgoing etc, I don't want everybody in default, as I have some phones that I don't want calling outbound.
PUBLIC AREA PHONE - I only want these dialing 911 - no other calls
DOORBELLS
CAN CALL OUT - most of my staff is put into this group

Groups were really convenient for outgoing rules, now I don't even know how to sort this all out - can users be in multiple departments now? What department settings do I use for paging privileges?

Dont forget, emergency numbers defined will trump any configuration you have.