Major Problem

[jmatson]

Just started today.

when someone calls in. i get a error msg saying A error occured in IVR session sorry. I get the same error when i dial that ext
I also can't call VM same error msg
I can make outbound calls.

There is nothing in the logs that look out of place

 

[jmatson]

All services are running. i have restarted them no luck. i have restarted the server no luck
i am looking at System Ext everything is running. I can dial into a conf. But not IVR or VM

 

[pcunite]

PBX is complex software and 3CX makes a nice GUI for such a complex thing. As much as it hurts you might have to slow down and througly look into to how to setup it up. It took me a few days.

 

[MichaelB_3CX]

Hi,
can you please send me all the logs in verbose mode please.
Also what operating system are you using and which web server,
IIS or Cassini?
Thanks

 

[jmatson]

i reinstalled 3cx and it's working now.

 

[Montclairguy]

Just started today.

when someone calls in. i get a error msg saying A error occured in IVR session sorry. I get the same error when i dial that ext
I also can't call VM same error msg
I can make outbound calls.

There is nothing in the logs that look out of place

If you're running Cassini, this is the logging bug that prevents Cassini from starting. Read this thread for the solution:

http://www.3cx.com/forums/cannot-start-the-web-server-8649.html#p72599

After you clear the logs, restart the Utildev Cassini webserver.

 

[mchristsen]

I had the same problem with a Windows 2003 x64 installation on IIS. No matter how many times I reinstalled it would not work. I finaly installed 3CX using Cassini and all is well.

Michael.

 

[rrable]

This happened to us again this morning. twice in two weeks now after system had been running smoothly for a couple of months. A caller calls in and received the message "an error occured in IVR session sorry" then is disconnected. this is a latest version 9 install with abysis. Any ideas?
Randy

 

[ayachem]

I tried several suggestions from the forum without success, but I got it working by just restarting the Abyss service. In our case the IVR suddenly stopped working overnight.