Solved MakeCall only works once then a client restart required

[Graham White]

I managed to successfully connected to the client and make a call using makecall with the 3CXPhone API, however, I can only make one call until I restart the client. Is there something else I need to do to avoid this?

 

[techdummy]

Is the issue there when you are trying to make calls directly from the Client ?

 

[Graham White]

No. I using the CallTriggerCmd.exe -cmd makecall:XXXXXXX syntax from the command line. It makes the first call perfectly through the client but once you hang up the call you can't make another one from the client or using the command line until you restart the client. I can receive calls and make them from the web interface. When you try and make the 2nd call the keypad flashes red and does nothing.

 

[techdummy]

Scenario where only one call can made happens when the Client can't detect any audio devices.
Try checking if the Client is showing any error like "No microphone found" etc.

I'm not sure whether this is your issue, but the one that I have mentioned have happened to a number of Clients that I support. It is a small thing, but sometimes we miss the smallest things.

 

[Graham White]

You are exactly correct. That fixed the problem and now it works perfectly thank you for your help.

 

[techdummy]

You're welcome. Glad to hear that the issue is resolved.