Making and receiving calls

[WarriorMaurice]

Good day,

I have added a SIP trunk and it is showing registered. I can make calls from the app, but no one on either end can hear each other. Also, when I try to dial the SIP number given, the call just ends without ringing. Is the issue on the SIP provider's side or 3CX?

 

[Charles_3CX]

From what we can see, the trunk and all its settings are correct. Please check where you are routing the calls within the admin console > Office hours >Where to send calls and messages section.

If this is all set correctly, you can contact your VoIP provider to check further.

 

[WarriorMaurice]

The office hours is set and the calls route to the ring group created. The SIP number has been assigned to the ring group. I think the issue is on the provider's side.